PROVISION OF SERVICE REGULATION INFORMATION

PROVISION OF SERVICES REGULATIONS SUMMARY SHEET FOR NTF CORPORATE SOLUTIONS LIMITED

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Licensing Body

James Kaye and Nichols Morgan are licensed to act as Insolvency Practitioners in the United Kingdom by the Institute of Chartered Accountants of England and Wales.

Rules Governing Actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency.  The rules of the professional body that licences NTF Corporate Solutions Limited  IP’s can be found at e.g. ICAEW – https://www.icaew.com/-/media/corporate/files/members/regulations-standards-and-guidance/master–insolvency-regulations-and-guidance-notes-010518.ashx?la=en  In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at  https://www.icaew.com/technical/insolvency/sips-regulations-and-guidance/insolvency-code-of-ethics.

Complaints

At NTF Corporate Solutions Limited we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as office holder. 

If you consider that the IP has not dealt with your comments or complaint appropriately you should put them in writing to Becky Dale at our registered office. She will investigate your complaint and provide a written response within 14 days.  If you are still unhappy with the response you should then write with your further concerns to James Kaye or Nick Morgan at the same address. They will investigate your complaint and Becky’s response and provide a response within 14 days.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.  Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; or you can email insolvency.enquiryline@insolvency.gov.uk; or you may phone 0300 678 0015.  Information on the call charges that apply is available at https://www.gov.uk/call-charges.

Professional Indemnity Insurance

NTF Corporate Solutions Limited ’s Professional Indemnity Insurance is provided by Burns & Wilcox, One Minster Court, Mincing Lane, London, EC3R 7AA. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.

Data Protection Matters

The firm is registered with the Information Commissioner’s Office under reference ZB330352. The firm’s Data Manager is James Kaye. The firm’s policy in relation to the processing of data can be found at https://ntfcorporatesolutions.co.uk/privacy-policy.

Bribery Act 2010

NTF Corporate Solutions Limited  is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on NTF Corporate Solutions Limited’s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.

NTF Corporate Solutions Limited take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

NTF Corporate Solutions Limited requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.

NTF Corporate Solutions Limited prohibits anyone acting on its behalf from:

• bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
• accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage;
• bribing a foreign public official; and
• condoning the offering or acceptance of bribes.

NTF Corporate Solutions Limited will:

• avoid doing business with others who do not accept our values and who may harm our reputation;
• maintain processes, procedures and records that limit the risk of direct or indirect bribery;
• promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
• investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
• review this policy regularly and update it when necessary.